Dispatch

Overview

The Dispatch section captures essential dispatch and emergency classification details including priority levels, event types, and Emergency Medical Dispatch (EMD) protocols. Accurate dispatch documentation supports regulatory compliance and quality assurance review for emergency response operations.

Before You Start

CAD system information automatically populates event type and basic dispatch details. Emergency Medical Dispatch protocols may require additional documentation based on your department's EMD implementation and certification requirements.

Completing Dispatch Information

Record dispatch and response classification information.

1. Scroll down to the Dispatch section.

2. Click Dispatch Reason, and then select the appropriate option from the right sidebar.

   

3. Select Dispatch Priority (Patient Acuity) from available options:

   • Critical: Life-threatening conditions requiring immediate response

   • Emergent: Urgent conditions requiring priority response

   • Lower Acuity: Non-urgent conditions with standard response

   • Non-Acute: Scheduled transfers or standby operations

4. In the EMD Performed, select the EMD (Emergency Medical Dispatch) status:

   • No

   • Yes - With Pre-Arrival Instructions

   • Yes - Without Pre-Arrival Instructions

   • Yes - Unknown if Pre-Arrival Instructions Given

5. Enter EMD Card # when applicable.

   

Next Steps

After completing dispatch documentation:

• Transport Units: Proceed to Unit to document EMS unit information.

• All Units: Proceed to Disposition or Crew according to your agency’s ePCR workflow.

• Return to Incident Documentation Overview for complete workflow navigation